Help and Frequently Asked Questions
To get the fastest help, see the frequently asked questions below. If your question is still not answered, please contact firstname.lastname@example.org
Do I need to have an account to place an order?
No. There is a guest checkout option available but we strongly encourage all our customers to create an account to easily place orders in the future.
When can I expect an order confirmation?
Usually within 24 hours, we will issue an order confirmation.
How do I cancel or modify an order?
If you would like to cancel or change an order, please contact us immediately.
How do I change the shipping address?
If you need to change your shipping address to other than what was indicated at checkout, please contact us immediately with the new address and the reason for the change.
How do we know if your products are available?
At times, a product may run out of stock due to unexpected high demand. If this is the case, we will notify you via e-mail as soon as possible and not longer than 24 business hours. If you have a time constraint on your order, please respond back to our e-mail and we will work with you directly with a solution.
Do you offer any additional discounts for large or bulk orders?
Yes! If your order exceeds $1,000 or are buying a large number of the same item, the order may be eligible for additional discounts. Please see our Request a Quote page to get a personalized quote.
Where do you currently ship to?
Currently, we do not offer shipping services with couriers (i.e. UPS, FedEx, etc.) but we may do so in the future.
Where do you deliver locally?
Currently, we provide local delivery up-to a 100-mile radius of our warehouse located in Edison, NJ. If your business is outside of this radius, please feel free to order for pick-up To see if your business is eligible for our local delivery, please refer to our delivery information page.
How fast are your local deliveries?
Most products are usually in our warehouse and ready to go out within one business day. If you need a product by a certain date, let us know by indicating the date in the customer comment box when you checkout. If there are any problems in meeting your required date, we will let you know right away. For the fastest delivery, opt for local delivery and we will try our best to have your orders to you by the next business day.
Do you deliver to residential areas?
No, we are a business-to-business (B2B) service only and do not deliver to residential areas. Since we operate a fleet of trucks, there are logistical and legal limitations as that prevent us from doing so. This may become a possibility in the future.
What is your return policy?
All products purchased on Atlantic Pantry can be returned to us. In order for returns to be accepted, your items must be returned within 30 days of receiving your order. Specifically for consumables (i.e. sauces, flour, food coloring, etc.) , they must be unopened to be eligible for returns. Please contact us before returning your order so a return merchandise authorization (RMA) can be created. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for, excluding any shipping or delivery charges. We do not charge a restocking fee of any kind, giving you the freedom to return if you truly are not happy with a product. To start the RMA process, please contact us with your order #, the item and the quantity to be returned.
How do we return your products?
Our returns are as easy and as quick as our delivery. For eligible areas, schedule a pickup time with us and we’ll come by to pick up the returns! Otherwise, we accept return drop-offs at our warehouses in New Jersey. Please ensure that you your return has been authorized before returning your item.
How do we communicate with you?
Our primary form of communication is through email. For any information regarding your purchased products or orders, such as order updates, will be sent to the email address used to order. For this reason, please ensure that the email address used is accurate.
Is your site safe?
Your security while shopping at Atlantic Pantry is a top priority. The only information that we retain are your contact information (i.e. email, phone, address, etc.) and order history. Credit Card data is not stored on our site in any form and is managed by our third party payment gateways (PayPal and Stripe). Once you’re at the check out screen, you will see that our checkout process is SSL encrypted, which guarantees your privacy while ordering through our site. In addition, our site is hosted on PCI compliant servers. What all of this means for you is that that your information is absolutely secured.